Effective date: September 28, 2026
Last updated: September 28, 2026
1. Introduction
Behold Retreats (“Behold Retreats,” “we,” “us,” or “our”) operates the Behold Community mobile application for iOS and Android (the “App”). The App may also be displayed or described as Behold Retreats in app stores and related materials.
This Mobile App Privacy Policy explains what information we collect through the App, how we use and disclose it, how long we retain it, and the choices available to you.
The App provides access to the Behold Retreats community, courses, events, retreat preparation and integration resources, notifications, and related member services. Some App content is delivered through a secure hosted community portal displayed within the App.
This policy applies specifically to the App. Information collected through the public Behold Retreats website is also governed by our Website Privacy Policy.
2. Information We Collect
Depending on how you use the App, we may collect the following categories of information.
Account and profile information
This may include:
- Name
- Email address
- Telephone number
- Profile photograph
- Mailing address
- Account identifiers
- Login and authentication information
- Communication preferences
- Retreat, applicant, guest, or alumni status
Passwords and authentication credentials may be processed by our authentication and community-platform providers. We do not intend to view or store passwords in readable form.
Community content and activity
When you participate in the community, we may collect:
- Posts, comments, replies, reactions, and likes
- Photographs, videos, or files you choose to upload
- Group and community memberships
- Event registrations
- Messages or communications submitted through community features
- Reports, moderation requests, and blocked-user information
Information you post in community areas may be visible to other authorized members of those areas.
Course and learning information
We may collect information about:
- Course enrollment
- Lessons viewed
- Course progress and completion
- Attachments or resources accessed
- Event and learning participation
- Preparation or integration activities
Retreat, wellness, and sensitive information
When you apply for or participate in a retreat or related service, you may voluntarily provide information concerning:
- Retreat interests and preferences
- Preparation or integration goals
- Wellness preferences
- Mood or check-in responses
- Medical history, medications, health conditions, or other screening information
- Information needed to evaluate suitability or safety for a retreat
Health and medical information is treated as sensitive. It is used only for legitimate retreat, safety, screening, support, or legal purposes and is accessible only to authorized personnel and service providers with a legitimate need to access it.
The App is not intended for emergency medical communication. Contact local emergency services if you require urgent medical assistance.
Device, technical, and usage information
We and our service providers may automatically receive:
- Device type and model
- Operating system and App version
- IP address
- Device or installation identifiers
- Push-notification token
- Language and time zone
- Login and session identifiers
- WebView cookies and local-storage identifiers
- App interactions, screens viewed, and feature usage
- Crash reports, diagnostics, and performance information
- Date, time, and referring information associated with requests
Notification information
If you enable notifications, we may process a device push token, notification subscription status, and information needed to deliver and measure community or account-related notifications.
You can disable notifications through your device settings. Declining notifications does not prevent you from using the App’s other core features.
Communications and support
We collect information you provide when you contact us, request support, report content, exercise a privacy right, or communicate with our team.
3. How We Use Information
We may use personal information to:
- Create, authenticate, and maintain your account
- Provide community, course, event, and retreat-related functionality
- Personalize your experience and display relevant content
- Record course progress and participation
- Process retreat applications and support guest and alumni services
- Conduct medical or suitability screening where applicable
- Deliver account, community, event, preparation, and integration notifications
- Respond to questions and provide customer support
- Moderate community content and enforce community rules
- Protect members, investigate misuse, and maintain security
- Diagnose technical problems and improve App performance
- Maintain business, security, and audit records
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law and according to your preferences
We do not use sensitive medical or wellness information for third-party advertising.
4. Legal Bases for Processing
Where applicable law requires a legal basis, we process information based on one or more of the following:
- Your consent
- Performance of a contract or steps requested before entering a contract
- Our legitimate interests in operating, securing, and improving the App and our services
- Protection of your vital interests or the interests of another person
- Compliance with legal obligations
- Establishment, exercise, or defense of legal claims
You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
5. How We Share Information
We do not sell personal information for money.
We may disclose information to:
- Authorized Behold Retreats personnel
- Retreat facilitators and licensed healthcare or screening professionals where necessary
- Community, customer relationship management, and communication providers, including GoHighLevel and LeadConnector
- Push-notification providers, including OneSignal
- Mobile platform and notification infrastructure providers, including Apple, Google, Firebase, and Google Play services
- Hosting, cloud infrastructure, content-delivery, security, analytics, and technical-support providers
- Payment processors when payments are made through associated services
- Professional advisers, insurers, auditors, and legal representatives
- Government authorities where disclosure is legally required
- A purchaser or successor in connection with a merger, acquisition, financing, reorganization, or sale of assets
Service providers may process information only for the services they provide to us and subject to appropriate contractual and confidentiality obligations.
The App does not contain a third-party advertising SDK. Linked websites or externally opened pages may use their own cookies or analytics technologies and are governed by their own policies.
6. International Data Transfers
We and our service providers may process information in the United States and other countries. Those countries may have data-protection laws different from those in your country.
Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy.
In general:
- Account information is retained while your account remains active.
- Community and course information is retained while needed to provide the service.
- Push-notification tokens are retained until they expire, are replaced, notifications are disabled, or the account is deleted.
- Support and security records may be retained as necessary to resolve disputes, prevent abuse, or meet legal requirements.
- Retreat, transaction, consent, screening, and medical records may be retained for periods required by applicable health, tax, insurance, contractual, or other laws.
When you delete your account, we delete or de-identify associated personal information unless retention is required by law, necessary to protect safety, prevent fraud or abuse, resolve disputes, enforce agreements, or establish or defend legal claims.
Where information must be retained, we restrict it to the permitted purpose and delete it when the applicable retention requirement ends.
8. Account and Data Deletion
You may request deletion of your App account and associated personal information.
You can initiate deletion through the account or profile settings available in the App. You may also submit a request through:
https://beholdretreats.com/account-deletion
We may ask you to verify your identity before completing the request. We normally complete verified deletion requests within 30 days, although additional time may be required where permitted by law.
Account deletion is permanent. It may remove your profile, course history, community content, uploaded material, and access to App services. Information that must legally be retained will be isolated and retained only for the required purpose and period.
Deleting the App from your device does not delete your account.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent
- Request a portable copy of certain information
- Opt out of marketing communications
- Appeal a decision concerning a privacy request
- Submit a complaint to a data-protection authority
We will not discriminate against you for exercising a privacy right.
To exercise a right, use our account-deletion page or contact us using the information below. We may need to verify your identity and authority before acting on a request.
10. California Privacy Rights
California residents may have rights to know, access, correct, or delete personal information and to receive information about relevant disclosures.
Behold Retreats does not sell personal information for money. If our use of analytics or similar technologies is considered “sharing” under California law, you may contact us to exercise an applicable opt-out right.
11. Children’s Privacy
The App and Behold Retreats services are intended for adults and are not directed to children under 18.
We do not knowingly collect personal information through the App from children under 18. If you believe a child has provided information to us, contact us so we can investigate and delete it where appropriate.
12. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These include access controls, encrypted network connections, authentication controls, and limitations on personnel access.
No electronic transmission or storage method is completely secure. We therefore cannot guarantee absolute security.
You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.
13. Your Choices
You may:
- Disable push notifications through your device settings
- Update available profile information through the App
- Unsubscribe from marketing emails using the link in the message
- Withdraw optional consent by contacting us
- Request access, correction, or deletion of your information
- Delete your account using the in-app deletion route or our account-deletion webpage
Operational communications necessary for account security or service delivery may continue while your account remains active.
14. Third-Party Links
The App may contain links to external websites or services. When a link opens outside the App, the external service’s privacy policy applies. We are not responsible for the privacy practices of unaffiliated third parties.
15. Changes to This Policy
We may update this policy to reflect changes to the App, our practices, service providers, or legal requirements.
We will publish the updated policy on this page and revise the “Last updated” date. Where required, we will provide additional notice or request renewed consent.
16. Contact Us
For privacy questions, requests, or complaints, contact:
Behold Retreats
11459 S 123rd Ave.
Papillion, NE 68046
United States
Email: [email protected]
Telephone: +1 (719) 212-4050
Account deletion: https://beholdretreats.com/account-deletion/
If you are located in the European Economic Area or United Kingdom, you may also submit a complaint to your local data-protection supervisory authority.